Scheduling and cancellations:
- Any lesson can be cancelled up to 24 hours in advance through the MyMusicStaff portal. Any cancellation not submitted through the portal is subject to a $10 cancellation fee.
- Any lesson cancelled with less than 24 hour notice needs to be made through our phone system, either by text message or voice call. The number for last-minute cancellations is 844.277.2636 (844.CRSCNDO).
- Any last minute cancellation (within 24 hours of the lesson time) is subject to a last-minute cancellation fee in the amount of half the scheduled lesson price.
- Any cancellations due to student illness are NOT subject to the last minute cancellation fee, as long as CMA admin receives notice within 4 hours of the scheduled lesson. (However, if your student/child shows sudden extreme symptoms less than 4 hours of the scheduled lesson, we will not charge for circumstances beyond your control.)
- If a teacher arrives at your regularly scheduled lesson, and you are not there, the teacher will knock on the door, and try to contact both the parent and CMA admin. If the teacher and CMA admin do not hear from you, the teacher is required to wait for no more than 15 minutes before they leave. You will be charged in full for no-show lessons. If you know you are running late, please call or text our last minute cancellation number. 844.277.2636 (844.CRSCNDO). We are happy to accommodate you in the case of unforeseen circumstances.
- If you are able to reschedule a lesson in advance, please indicate the day/time that would work for you in MyMusicStaff notes. CMA admin will contact you to verify and finalize the desired date and time.
- If you would like to reschedule a lesson (which has been cancelled with less than 24 hours notice), feel free to indicate as much in your message. Please also provide possible dates/times through our last minute cancellation number. We’ll do our best, and reach out to you to confirm.
Teacher-student placements and parent/student conflicts or concerns regarding the same:
- All teacher-student placements are subject to Sarah Austen’s approval.
- Any issues/complaints about teachers (either with their teaching or with lateness, etc.) need to be handled privately with Sarah. Please do not raise these issues with the teacher during the lesson. Not every teacher is the best fit for every student, and Sarah will help both parties navigate any possible concerns or conflicts.
- In a period of 3 months, if a student has cancelled 25% or more of lessons, we reserve the right to cede that student’s scheduled time to another student or to transfer the student to a different teacher.
- If there are 3 sick cancellations within a period of 3 months, a doctor’s note must be produced for the 4th cancellation and after. Otherwise, we reserve the right to cede that student’s scheduled time to another student or to transfer the student to a different teacher.
- Please do not put letter stickers on your keyboard or piano. CMA contracts grant teachers the right to remove these stickers for musical instruction.
Data Sharing:
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
- CMAMessaging Terms and Conditions:
- The messaging program consists of general conversational messaging to answer questions and provide support to customers.
- You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
Updated April 10, 2026.